Effective communication is the backbone of any successful business, and virtual phone numbers have become an essential tool for organizations looking to simplify and modernize their phone systems.
Offering flexibility and scalability, a virtual phone number for business allows companies to handle calls professionally from any location.
Talkroute, a leader in business phone services, aims to streamline communication and enhance professional image. Below, we’ll explore how Talkroute’s virtual phone number features can meet the evolving needs of businesses.
About TalkRoute
Founded in 2011, Talkroute is a user-friendly virtual phone system designed to simplify business communication. Virtual phone numbers, which allow businesses to make and receive calls from any location without the need for traditional phone lines, are a key feature of the platform.
These numbers offer businesses the flexibility to manage customer interactions remotely, maintain a professional presence, and streamline communication across teams, all from a single, centralized system.
With Talkroute, businesses can be up and running in minutes, whether using a desktop, web browser, or mobile device. Aside from handling business calls, the platform supports text messaging with customers and video meetings, making it a comprehensive communication tool.
Talkroute also offers a range of phone number options, including toll-free, vanity, local, and true 800 numbers. Trusted by thousands of users, Talkroute is praised for its ease of use, excellent call quality, and a feature set tailored to modern business needs.
Virtual Phone Numbers
Talkroute offers a wide range of virtual phone numbers designed to meet the diverse needs of businesses. Whether you’re looking to establish a nationwide presence or maintain a local identity, Talkroute has options to suit your requirements.
For businesses aiming to offer a professional, customer-friendly image, Talkroute provides Toll-Free Numbers in various formats, including 800, 888, 877, 866, 855, 844, and 833. There is also a limited supply of true 800 numbers available for those seeking to secure the original toll-free designation. Additionally, vanity numbers are available, allowing businesses to register custom numbers that spell out a memorable word or phrase, adding a personalized touch to their contact information.
For companies wanting to localize their presence, Talkroute enables you to search for US and Canada local numbers by area code, city, or zip code. You can even port your existing business number to Talkroute with their number porting service, ensuring a seamless transition without losing your established contact details. Businesses can easily add or remove numbers as needed, giving you flexibility as your company grows.
Talkroute integrates with existing phones, desktops, and service providers, whether you use the latest smartphone, a traditional landline, or both. There is no need for expensive hardware or complex software installations—everything is fully virtual, making setup and maintenance simple.
In addition to voice calls, text messaging is available, allowing businesses to communicate with customers via SMS. You can compose new messages and respond from the online dashboard, desktop, mobile, or web apps, and even receive notifications and respond to messages via email. Talkroute also lets businesses control who can view, reply to, and send new messages by setting user permissions.
Depending on your plan, Talkroute offers robust call forwarding and routing options. You can forward all calls to a single device, be it a cell phone, landline, VoIP, or soft phone, or route incoming calls to multiple phones as needed. The Ring Phones in Sequence feature allows you to customize the order and duration each device rings, ensuring calls are answered efficiently.
Meeting, Menus & Extensions
Talkroute also comes with robust features for managing meetings, menus, and extensions. The platform supports video conferencing for up to 100 participants, integrated team chat, and collaboration tools like screen sharing and whiteboards, though these are available on premium plans.
To handle high call volumes, Talkroute offers customizable menu systems that direct calls to specific departments or team members. You can set up multi-level menus, automated messages, and dial-by-name directories, ensuring callers reach the right person or department efficiently.
Extensions include single-digit options for departments like sales or support, and multi-digit extensions for direct dialing team members. You can also set up voicemail extensions to route callers directly to specific mailboxes.
Voice Mail, Apps & Call Recording
Voicemail is essential for ensuring no customer call is missed, and Talkroute makes managing voicemails simple. With desktop, mobile, and web apps, you can access and manage voice messages from anywhere.
Voicemails can be added to virtual numbers, menu options, and extensions, and notifications—including audio attachments and transcriptions—can be sent directly to your email. Permissions can also be customized for each mailbox, ensuring privacy and control.
Talkroute’s system is fully virtual, with apps available for MacOS, Windows, Linux, iOS, Android, and web browsers—making it perfect for remote teams. Users can check voicemail from email, the browser, or apps, providing flexibility no matter where they work.
Call recording is another valuable feature, allowing businesses to monitor, store, and review calls for quality assurance or dispute resolution. With unlimited cloud storage, you can access recordings anytime, and permissions can be set to control access.
Other Features
Talkroute offers a range of additional features that enhance flexibility and customization, with options depending on the plan. One key feature is call stacking, which allows businesses to receive multiple calls simultaneously. You can even add a custom message or set a maximum hold time for callers.
Custom greetings are another useful feature, enabling businesses to upload their own audio, record personalized messages, or choose from Talkroute’s audio clip library. Caller ID is included across all plans, ensuring you always know who’s calling.
Talkroute also integrates with Zapier, allowing for seamless automation between apps. Looking ahead, Talkroute plans to introduce Webhooks, which will enable businesses to send notifications to various platforms, further enhancing connectivity and workflow efficiency.
Call recording is another valuable feature, allowing businesses to monitor, store, and review calls for quality assurance or dispute resolution. With unlimited cloud storage, you can access recordings anytime, and permissions can be set to control access.
Pricing
The platform provides businesses with flexibility and assurance by offering a 7-day free trial, allowing users to explore its features risk-free. Currently, there are four paid plans: Basic, Plus, Pro, and Enterprise, each designed to meet varying business needs.
- The Basic plan is priced at $19/month for one user, including one number, one mailbox, unlimited calling, text messaging, video meetings, access to apps, and 24/7 support.
- The Plus plan, at $39/month for three users, offers everything in the Basic plan, plus two numbers, three mailboxes, and added features like menu and single-digit extensions.
- For businesses with up to 10 users, the most popular Pro plan costs $59/month and includes all Plus plan features, along with submenus, multi-digit extensions, call recording, and reporting tools.
- For more than 20 users, the Enterprise plan offers bulk pricing, additional numbers and mailboxes, an SLA, and account management, building on the Pro plan’s features.
For businesses needing more users, additional users can be added to the Basic, Plus, and Pro plans for $5 per user. All Talkroute plans are pay-as-you-go, with no long-term contracts or commitments—just month-to-month billing that you can cancel anytime without future charges.
Final Thoughts
For businesses seeking a reliable and flexible communication solution, a virtual phone system offers numerous advantages, from streamlined call management to easy scalability. With features like video conferencing, customizable menus, and multiple number options, Talkroute provides a strong platform for modern business needs. Its seamless integration across devices and user-friendly interface ensures that teams stay connected, no matter where they are.
The service’s transparent pricing and pay-as-you-go model make it accessible to businesses of all sizes. With its robust feature set and scalability, Talkroute is an excellent choice for enhancing business communication.